Shipping policy
1. OUR SHIPPING COMMITMENT
At ModernAura83, we believe that shopping for home organization products should be simple and convenient.
We offer free standard shipping to customers worldwide, making it easier to enjoy practical wall-mounted storage solutions without additional standard shipping charges.
This Shipping Policy explains our delivery estimates, order processing procedures, tracking information, and how we handle shipping-related concerns.
2. FREE WORLDWIDE SHIPPING
ModernAura83 provides free standard shipping on all orders.
There is no minimum purchase requirement to qualify for free standard shipping.
Standard shipping charges are not added to your order at checkout.
Our free shipping offer applies to destinations we are legally and operationally able to serve. If we cannot ship an order to the destination provided, we will contact you and issue a refund for any payment collected if an alternative arrangement cannot be agreed upon.
Any applicable import duties, taxes, or customs charges that are not collected by us may be assessed by local authorities. Where such charges may apply, we will disclose the relevant information as required by law.
3. ESTIMATED DELIVERY TIME
Our estimated delivery time is 7–10 days from order confirmation.
This estimate includes normal order preparation and standard transportation under typical shipping conditions.
Delivery times are estimates rather than guaranteed arrival dates.
Actual delivery may vary depending on the destination, customs procedures, local carrier operations, public holidays, weather conditions, and other circumstances.
If a specific delivery date is important, please contact our customer support team before placing your order.
4. ORDER PROCESSING
After an order is placed, we begin preparing it for fulfillment.
Order preparation may include payment verification, product availability checks, packaging, and shipment arrangements.
You will receive an order confirmation at the email address provided during checkout.
When tracking information is available, it will be sent to you or made accessible through the applicable order-tracking service.
If an unexpected processing delay occurs, we will make reasonable efforts to keep you informed.
5. ORDER TRACKING
Tracking information may be provided after your order has been dispatched.
Tracking updates can take additional time to appear after the shipping carrier receives the package.
If you have not received tracking information or need assistance locating your order, contact:
support@ModernAura83.space
Please include your order number and the email address used during checkout.
6. INTERNATIONAL SHIPPING
We welcome customers from around the world.
International orders may be subject to customs inspection, import procedures, and local delivery requirements.
These processes may affect the final delivery date.
Where import duties, taxes, or customs charges apply, responsibility for payment will be determined by the disclosures provided at checkout and applicable law.
We will not intentionally misrepresent shipment values or customs information.
If your destination has specific import restrictions, we may need to contact you before fulfillment.
7. ACCURATE SHIPPING INFORMATION
Please verify your shipping information before completing checkout.
Your shipping address should include all necessary details, such as street address, apartment or unit number, city, state or province, postal code, country, and an appropriate contact number where required.
If you notice an error after placing your order, contact support@ModernAura83.space immediately.
We will attempt to correct the information before dispatch when possible.
Once a shipment has entered the carrier network, address changes may not be available.
8. DELAYED DELIVERIES
Although we aim to deliver orders within the estimated 7–10-day window, occasional delays may occur.
Possible causes include customs inspections, carrier disruptions, severe weather, public holidays, transportation interruptions, or incorrect delivery information.
If your order has not arrived within the estimated timeframe, please contact our customer support team.
We will review the shipment status and assist with the next appropriate steps.
Where applicable law provides cancellation, refund, or other remedies for delayed delivery, those rights remain unaffected.
9. LOST PACKAGES
If your package appears to be lost, please contact us with your order number.
We will review the tracking information and investigate the shipment with the relevant carrier where appropriate.
If the package is confirmed lost before delivery and we are responsible for the shipment, we will provide an appropriate remedy, which may include a replacement or refund.
We will not require customers to bear losses for which the seller is legally responsible.
10. DAMAGED PACKAGES
If your order arrives with visible packaging damage, please inspect the contents carefully.
If the product is damaged, defective, or incomplete, contact support@ModernAura83.space as soon as possible.
Please provide your order number, a description of the issue, and photographs if available.
We will review the matter and arrange an appropriate solution under our Return & Refund Policy and applicable consumer law.
You will not be charged return shipping for an item that arrives damaged, defective, or incorrect.
11. MULTIPLE SHIPMENTS
Orders containing multiple items may occasionally be shipped in separate packages.
If this occurs, packages may arrive at different times.
You will not be charged additional standard shipping fees because an order is divided into multiple shipments.
Please contact us if you need assistance identifying the status of an individual item.
12. ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible.
We will attempt to accommodate requests before the order has been dispatched.
Once a package has shipped, changes or cancellations may no longer be possible.
You may still request a return after delivery under our 30-day Return & Refund Policy.
13. RETURNS AND REFUNDS
ModernAura83 offers free returns within 30 days of delivery for eligible purchases.
Approved refunds are issued to the original payment method.
For full details regarding return eligibility, return shipping, and refund processing, please review our Return & Refund Policy.
14. CUSTOMER SUPPORT
If you have questions about shipping, tracking, delivery estimates, or an existing order, please contact:
ModernAura83
Email: support@ModernAura83.space
Phone: +1 (812) 393-0336
Business Address: 4707 Sydney Lane, Apt C, Owensboro, KY, USA
Website: https://ModernAura83.space
Thank you for shopping with ModernAura83. We appreciate your trust and look forward to helping you create a more organized home.