Refund policy
1. OUR COMMITMENT TO CUSTOMER SATISFACTION
At ModernAura83, we want every customer to feel confident when shopping for home organization products. We understand that purchasing online requires trust, and we are committed to providing a transparent, straightforward, and customer-friendly return experience.
If your purchase does not meet your expectations, you may request a return within 30 days of receiving your order. Eligible returns are free of charge, and approved refunds are issued to the original payment method.
This policy applies to purchases made directly through ModernAura83.space.
2. 30-DAY RETURN WINDOW
You have 30 calendar days from the date your order is delivered to request a return.
To qualify for a standard return, the item should be in its original condition, unused, uninstalled, and free from damage caused after delivery. Please include the original packaging, accessories, installation hardware, and any other components received with the product whenever reasonably possible.
Products that arrive damaged, defective, incomplete, or incorrect are handled separately under Section 6. Your statutory consumer rights are not limited by the standard return-condition requirements.
A return request must be submitted within the 30-day period. Once your return is approved, please follow the return instructions provided by our customer support team.
3. FREE RETURN SHIPPING
ModernAura83 provides free return shipping for eligible returns.
Customers are not required to pay return shipping fees for approved returns. Our customer support team will provide an appropriate prepaid shipping label or another return arrangement at no additional cost.
Please do not send merchandise to our business address or any other location without receiving return instructions.
The correct return destination will be provided after your request has been reviewed.
We cannot guarantee that unauthorized return shipments will be properly received or processed.
4. HOW TO REQUEST A RETURN
To begin a return, contact us at:
Email: support@ModernAura83.space
Phone: +1 (812) 393-0336
Please include your order number, the email address associated with your purchase, the product you wish to return, and a brief explanation of your request.
Photographs may be helpful when reporting damaged, defective, or incorrect merchandise, but they are not required for ordinary change-of-mind returns.
Our support team will review your request and provide return instructions, including any applicable prepaid shipping arrangements.
After receiving the instructions, package the item securely to help prevent damage during transportation.
5. REFUND PROCESS
Once your returned item has been received and inspected, we will notify you of the refund decision.
For eligible returns, we will issue a refund for the returned product to the original payment method.
Because standard shipping is free, there is no original standard shipping charge to deduct from the refund.
Approved refunds are normally initiated within 5 business days after the return has been received and verified.
Your bank, card issuer, or payment provider may require additional time to display the refunded amount.
If your refund has not appeared after a reasonable processing period, please contact your payment provider and then our customer support team.
6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is damaged, defective, missing components, or different from the product ordered, contact support@ModernAura83.space as soon as possible.
Include your order number and a description of the issue. Photographs of the product, damaged packaging, or missing components may help us resolve the matter more efficiently.
Depending on the circumstances and applicable law, we will arrange an appropriate solution, such as a replacement, refund, or other legally required remedy.
You will not be charged return shipping for an item that arrives damaged, defective, or incorrect.
This policy does not limit any rights or remedies available under applicable consumer protection laws.
7. NON-RETURNABLE ITEMS
For ordinary change-of-mind returns, we may decline items that have been materially altered, permanently installed, or damaged through misuse after delivery.
Items returned with missing essential components may require additional review.
These restrictions do not apply where a return, refund, repair, replacement, or other remedy is required by applicable law, including for defective or misdescribed goods.
If you are uncertain whether your purchase qualifies for a return, please contact our support team before shipping it.
8. EXCHANGES
If you would like a different product, size, color, or style, please contact our support team.
Where a direct exchange is not available, you may return an eligible item under this policy and place a new order for the preferred product.
If an exchange is necessary because we supplied an incorrect or defective item, we will work with you to provide an appropriate solution without additional return shipping charges.
9. ORDER CANCELLATIONS
If you need to cancel an order, contact support@ModernAura83.space as soon as possible.
We will attempt to cancel your order before it enters the shipping process.
If the order has already shipped, cancellation may no longer be possible. You may still request a return after delivery under this policy.
Any successfully canceled order will be refunded to the original payment method.
10. LOST OR UNDELIVERED ORDERS
If your order has not arrived within the estimated delivery window, please contact our customer support team.
We will review the available shipping information and investigate the delivery status.
If an order is confirmed lost or cannot be delivered due to circumstances for which we are responsible, we will provide an appropriate resolution, which may include a replacement or refund.
Nothing in this section limits your rights under applicable law.
11. REFUND METHOD
Refunds are issued to the original payment method whenever possible.
If the original payment method is no longer available, please contact our customer support team so we can determine an appropriate alternative.
We do not require customers to accept store credit instead of a monetary refund where a refund is due.
12. CONTACT INFORMATION
For return requests, refund questions, or assistance with a product, please contact:
ModernAura83
Email: support@ModernAura83.space
Phone: +1 (812) 393-0336
Business Address: 4707 Sydney Lane, Apt C, Owensboro, KY, USA
Website: https://ModernAura83.space
Our business address is not automatically a return destination. Please request return instructions before shipping merchandise.
Thank you for shopping with ModernAura83. We appreciate your trust and are committed to making your shopping experience clear, convenient, and reliable.